1. It increases conversion rates by keeping prospects on your site.
When prospective customers arrive at your site, they like to ‘dig deep’. They look for all the information they can find before they feel confident enough to commit to that purchase. Whether you are selling banking, subscriptions, noodles or digitals cameras, people want to know what they are buying.
If you don’t give them all the information they need, they’ll find someone else who does. Perhaps they’ll try epinions.com, consumerguide.com or mouthshut.com Or maybe they’ll just do a search on Google.
The point is, if they can’t find the information they want on your site, they’ll try somewhere else. And as soon as they leave your site, the chances of their returning is fairly slim.
And that’s very bad news for your conversion rates.